If I place an order, how soon will it get delivered?

We dispatch all small orders the next day after we receive them. In most cases, it takes up to 2 working days to deliver each order. In case you are situated in distant parts of the country, it may take up to 3-7 working days. For large orders, delivery make take 7 to 14 days.

How can I track my order?

You will be able to track your order through the delivery agency website and also on our website through the Track Order Page.


In case you are not satisfied with the quality of the product that arrived, we will replace it. To do that, you need to send us an email at info@charcoalinc.com with photos of the bag you deem unsatisfactory. If you do not want a replacement bag, we will refund fully.


Pallet deliveries

All pallet deliveries are free of charge. We deliver those within 2-5 working days.